What information Do we collect and when?
All information you choose to submit to us.
You can do that in a number of different ways:
- By filling in forms, for example when you sign up to offers news or a competition.
- By sending us emails and text messages (SMS or MMS
- By adding posts, reviews and other comments to any of our websites, mobile apps or other community forums
- By liking or disliking our offers and promotions
- By adding offers, promotions or products to your shopping lists on our Nesto mobile app
- By interacting with us on social media platforms such as Facebook or Twitter etc.
- By talking to us in our stores or over the telephone. For example, when enquiring about a purchase or making a complaint
- By registering accounts on any of our websites or mobile apps including setting up passwords and preferred user names, contact details, account details, details of friends and relatives, your preferences and interests. (Important: If you submit details to us of any other person (e.g. a friend) please make sure you have their permission first.)
- Sensitive information on you. And by ‘sensitive’ we mean information such as your racial or ethnic origin, religious beliefs or other beliefs of a similar nature and your physical condition (e.g. if you’re pregnant). We ask for a fair amount of this kind of detail in the forms you fill in, and you can choose whether or not you want to provide it. However, we may also acquire it though social media or as a result of our analysis of your preferences and behaviors.
- Full details of the purchases you make on our websites, through our mobile apps and in our stores or petrol stations. These include the time, date and location of purchase; the products and fuel you buy from us; any relevant delivery address; the resulting points and other benefits you accumulate through our Nesto Inaam card; any vouchers, coupons or other alternative means of payment you may use, as well as relevant payment cards such as a credit or debit card
- Technical information about the devices you use to access our websites and mobile apps. We also collect this detail when you use our in-store WIFI networks to access the internet. We specifically save each device’s unique identifying codes (MAC address or IMEI number) device model, device name, relevant IP address, operating system and version, web browser and version, and geographic location.
- Your social media content where this is in the public domain, and any messages you send direct to us via social media. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.
- Information from banking, credit card and credit reference agencies about your financial status. We also verify any payment card you use when shopping with us to see if it’s been reported stolen, to check that we’ll be paid for any transaction, and to reduce the risk of fraud (see below).
- Profile information and insight from organizations that already hold information on you, such as credit reference agencies and ‘customer insight companies’. They give us their views on your household, your status, as well as your possible preferences and behaviors.
- Information collected independently by online advertising networks (Google for example) through which we place advertisements. The information we get from them varies from network to network. It often summarizes the actions of lots of people, and so does not allow us to identify you individually. It relates to what you view, click on and access through websites in their network, including the subject matter of the site you started at and which sites you go to after that. It may also include their analysis of your online behavior across the wider internet and a profile of you. If you’re not happy about this, you should look for ‘settings’ and Do Not Track options in online advertisements and in the privacy and cookies functions on your devices. You should also consider changing your settings to block third-party cookies in particular. Nesto does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.
For the exhaustive list of cookies we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How do we use your information?
Collecting your personal information helps Nesto to better understand what you need from us. We use your information to:
- To power our security measures and services.
- To get feedback from you about our products, websites, mobile apps, and other services and activities
- Personalize our administrations to you.
- Administer and operate your Account.
- Process your requests.
- Tell you about critical changes to the Website and our administrations.
- Understand your shopping conduct to create and enhance our items and administrations
- Manage Promotions, competitions, customer surveys and polls.
- To protect you and our business from any other potentially criminal behaviour, including identity Theft and fraud Manage and enhance the Website
- To monitor how people use our websites and mobile apps to see if they are being abused or Threatened, for example, by internet trolls posting inappropriate comments in review areas or by Would- be hackers looking to undermine our security
- To reply to any questions, suggestions, issues or complaints you have contacted us about and To Respond to any social media posts
- To ensure Nesto adverts you see on different websites are more relevant to you.
- To gather statistics about how you and other people use our website and mobile apps
- To get feedback from you about our products, websites, mobile apps, and other services and activities.
Your own data is protected with us and will never be discharged to organizations outside the Western International Group for their showcasing purposes. We may share your own data over the Western International Group so they can furnish you with important items and administrations. Our aim, quite simply, is to interest and excite you as much as possible while providing great service and value to you in everything we do. By knowing more about you, we’re able to focus on the things we think are most likely to appeal to you, especially when we send you special offers, news, information on our products and details of competitions and sponsored events.
For Marketing and Research Purpose we may contact you only if you agree:
- Information about Nesto products or services With offers and
- Information about partners' products or services With offers and
- For customer research to help improve our service
On the off chance that you say you would prefer not to get showcasing data from us this will keep you from accepting extraordinary offers or advancements that might hold any importance with you. When you enroll online you can get to a "My Account" page that enables you to tailor our business interchanges to your inclinations
To change your contact preferences simply click “My Account” in the top frame and click “Your contact preferences”. If you do not want to receive commercial communications from us, select your choices by using the boxes available on that page. We like to hear your views to help us to enhance our administration. Every now and then, we may reach you to ask your Opinions. Once more, on the off chance that you would prefer not to be reached for this reason, settle on your decision on the "Contact Preferences" page.
Who do we share your information with?
When we share your information, we want you to know that we only do so in accordance with our legal data protection and privacy obligations. Your information may be disclosed to:
- Companies, brands and businesses within our group.
- Other people who help us provide our websites, mobile apps, in-store WIFI networks.
- Banks and finance companies where we have allowed them to offer you the possibility of buying our products on credit or with a loan arranged through our stores or online.
- Credit reference agencies.
- Third-party companies whose products and services we sell, so they can better understand the profile of our customers who buy from or are interested in them.
- With social media companies such as Facebook and Twitter, and our advertising partners to enable us to run targeted promotions for you on their platforms.
- Rewards companies which you have signed up to, in order for you to receive the rewards and benefits they offer when you shop with us.
- The Police, local authorities, Her Majesty’s Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if us doing so is lawful).
- Other people who make a ‘subject access request’, where we are allowed to do so by law.
- Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice.
Social media, blogs, reviews, etc.
Any social media posts or comments you send to us on the Nesto Facebook page, for instance will be shared under the terms of the relevant social media platform (e.g. Facebook or Twitter) on which they’re written and could be made public. Other people, not us, control these platforms. We’re not responsible for this kind of sharing. So before you make any remarks or observations about anything, you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you’ll understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you’re unhappy about it. It’s worth remembering too, that any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. You should take extra care to ensure that any comments you make on these services, and on social media in general are fit to be read by the public, and are not offensive, insulting or defamatory. At the end of the day, you are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
Mobile app platforms
A cookie (called an Internet or Web cookie) is the term given to describe a type of message that is given to a Web browser by a Web server. The main purpose of a cookie is to identify users and possibly prepare customized Web pages or to save site login information for you. When you enter a Web site using cookies, you may be asked to fill out a form providing personal information; like your name, e-mail address, and interests. This information is packaged into a cookie and sent to your Web browser, which then stores the information for later use. The next time you go to the same Web site, your browser will send the cookie to the Web server. The message is sent back to the server each time the browser requests a page from the server. A Web server has no memory so the hosted Web site you are visiting transfers a cookie file of the browser on your computer's hard disk so that the Web site can remember who you are and your preferences. This message exchange allows the Web server to use this information to present you with customized Web pages. So, for example, instead of seeing just a generic welcome page you might see a welcome page with your name on it.
Also called a permanent cookie, or a stored cookie, a cookie that is stored on your hard drive until it expires (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific Web site.
Also called a transient cookie, a cookie that is erased when you close the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer. They typically will store information in the form of a session identification that does not personally identify the user.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
these cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
these cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
these cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization
Using browser settings to manage cookies
Disclosing your information
we will never disclose your information to anyone outside the Western International Group except where we have your consent to do so.
What Information Does a Cookie Store?
- The name of the cookie.
- The value of the cookie.
- The expiration date of the cookie - this determines how long the cookie will remain active in your browser.
- The path the cookie is valid for - this sets the URL path the cookie us valid in. Web pages outside of that path cannot use the cookie.
- The domain the cookie is valid for. This makes the cookie accessible to pages on any of the servers when a site uses multiple servers in a domain
- The need for a secure connection - this indicates that the cookie can only be used under a secure server condition, such as a site using SSL.
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.